Claims Insurance claims happen. We are committed to assisting you with your claim to achieve the best results possible. Things To Do: 1. Call. Call the claims number listed on your policy. 2. Prevent Further Loss. Take reasonable steps to make sure your property isn’t further damaged. 3. Take Photos of the Damage. Especially if you have to clean it up or do emergency repairs. 4. Be Reasonable. Remember your insurance is there to make good on a loss – not to make you better off. Don't... Repair/Replace Without Authority. The insurer might want to assess the damage, and if they can’t, you’ll have to prove the loss. CALL THE CLAIMS NUMBER LISTED ON YOUR POLICY!